Returns & Exchanges

At Natasha Denona EU, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return any unused and unopened products within 14 days of receipt for a full refund.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for your return to receive a Return Authorization and a shipping label.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all protective seals are intact to qualify for a refund or exchange.

• 3.
  Ship the Items

  Affix the provided return label to your parcel and drop it off at your nearest authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.